The Tipping Point
The next time you're considering deliberately withholding a gratuity from your waiter -or intentionally leaving less than 15%- I ask you to think about a few things first before you embark on this drastic maneuver.
First of all, if you are considering leaving anywhere between 0-14%, there must have been something that went wrong or was not handled well or was not to your liking...Are you certain that whatever has upset you is, indeed, your waiter's fault? Because if not, it's truly unjust to reduce her/his income for something that was completely beyond her/his control. For example, if s/he was incredibly busy and running around, but you think that your food took a long time, it probably wasn't your server's fault. Think about it. Waiters don't make the food, waiters pay attention to what you ordered and communicate that to the kitchen. After that point, it's out of their hands and if the food takes awhile, that most likely = kitchen's fault, not waiter's fault, so don't dock the waiter's pay for that. If they're super busy, then they're very likely doing their best and isn't that good enough? What about when you're really busy at work doing whatever it is that you do and suddenly you find yourself with more work than usual, do you think it's fair when people get upset with you for not being as fast as you usually are? Of course not. Would it be fair to dock your pay if all of your work is not getting done as quickly as usual due to an increase in business (or someone calling in sick and you have to pick up their slack?)? No, of course not. So don't do that to your waiter. They don't deserve it any more than you do. And remember, waiters have to pay taxes on their tips whether they make them or not. That's right. The IRS presumes that waiters are making tips on every table and waiters are expected to pay taxes on a certain percentage of their net sales regardless of how much they actually made. Bear in mind, too, that waiters are required to distribute a portion of their tips to other workers (many of whom never pay taxes on their tips, but that's another rant altogether): bussers, hosts, bartenders, sommelier, expediter, kitchen, etc. These folks expect their due cut (and are entitled to it) no matter what percentage of tips the waiter has accrued.
And what if the service really is lousy and it really is the server's fault? (i.e. you saw your food sitting in the service window while your waiter chatted away with the hostess, all the while oblivious to your cooling food slowly becoming less appetizing while you sat...) Well, this is why restaurants have managers and owners and you should speak to them and let them know what went wrong. Merely leaving a crappy tip will not effectively communicate anything and will certainly not incite a behavioral change on the waiter's behalf.
And remember: if you can't afford to tip, then you can't afford to dine out.