Check, please!
So I have these regular customers, Harry and Mary, who come in to the restaurant about 4-6 times per month, order the exact same extremely modified drinks and the exact same extremely modified food. Never any salad and they barely touch their water. They typically tip about 30% and gave me a $50 "bonus" at Christmas-time. Their generosity is marked by a game that we play upon arrival of the check in which Harry always asks the total and I always say, "I'm not sure. Let's take a look" and then announce the total aloud. Harry then pulls out a wad of large bills and proceeds to make certain that I am aware of his generosity. The first time this happened, I felt uncomfortable and awkward about the situation (although I'm relatively certain that he didn't intend for me to feel this way).
In my many years in the restaurant industry, it has always been my preference to be discreet about the financial exchange and the acceptance of gratuities. One of my least favorite scenarios is the one in which I am about to drop the check in the middle of the table and my check-bearing hand is literally mauled as each guest claws at my hand, forgetting that there is a human attached. Sometimes I yank my hand out of that mess and let the check presenter fall where it may while the feist-fest continues (do they have any idea how ridiculous they look, clawing away at the check presenter like frumpy housewives vying for the very last Cabbage Patch doll?); other times I pull my hand away with the presenter still in my grasp and inform them that I shall return when they have resolved their dispute (this option is generally my preference when I am injured in the process of attempting to leave the check...yes, really). What I really would like to do is say, "Look. I am relatively certain that none of you REALLY wants to pay this tab, that what you really are after here is the notoriety of being the one to pick up the tab - that oneupmanship that will enable you to feel superior over these other guys in suits. Who are you trying to impress? Each other? Yourself? Me? Impress each other by being gentlemanlike when dining out. Impress yourself by knowing that you are being sincere and treating others with respect (yes, this includes me and my mauled hand). And do not, under any circumstances, involve me in determining who will pick up the tab.
And when you do pay, please place the cash or credit card on top of or sticking out the top of the check presenter. Do not place your credit card under the check, as I can not see it there and will not pick up your check and run the card that I can not see. Do not tuck it all inside the presenter and then close the book and leave it in the exact same spot where I left it - I am not as likely to conclude that you are ready to pay when you do this (remember, we are looking for subtle hints that YOU are ready: the check presenter has moved, there is money or a credit card on top or sticking out the top of it, the check presenter is at the edge of the table, that sort of thing). Do not be upset when I stop by and check inside the check presenter to see if you have indeed done any of the aforementioned things I've advised against, as there are so many people who do not understand the value of a subtle hint and expect me to utilize x-ray vision that I do not have to ascertain that they are ready to pay. And please, whatever you do, do not take the check presenter and hold it in your lap (I will very likely bring a new check to you as I will conclude that I have lost my mind thinking I'd dropped a check that appears to be nowhere on the table - this messes with me psychologically and is, thus, cruel). Finally, do not pick up your check presenter and carry it up to the host podium. Do you see a cash register up there? No? Good, then don't bring your check there. The hosts are the people who greet you and seat you. They do not get to take your money unless you see a cash register sitting in front of them. Get with the program, folks. When you are at Denny's and the like, you take your check up front to the cash register, if there is no cash register, you will only look like an idiot walking all over the place with your bill. That, and you might get me in trouble because you did not listen to me when I thanked you and said that I'd take care of that whenever you are ready. C'mon folks, it's not rocket science.
2 comments:
I think this was my worst experience: I'm about to put the check presenter down on the table and the three agitated businessmen (I think a deal has gone sour) begin ordering me to hand it to them. Then they start cursing at each other (you'd think there was coke inside it by the way they carry on!) and one of them yanks the book from my hand and shoves his credit card inside and tells me to hurry it up (while his companions continue to claw at me like creatures from a zombie movie). So guess what happens when I run the credit card? It's no good! According to the credit card lady on the phone, this guy hasn't paid his bill for months. Left with no choice, I go back to the table and discretely try to inform the guy his card was rejected and ask if he has another he can use. The other guys start asking him what's wrong and he informs them to just fu** off. He acts as if it's all my fault he can't pay his bills and that he'd feel much better if he could kick my ass. He tosses another piece of plastic into the check presenter and shoves it into my hand. In the end, the other credit card works but the bastard leaves no tip for my troubles. I'd like to think there's a special hell waiting for people like him! Kind of a variation on the myth of Sisyphus, where he has to keep toiling under horribly cruel conditions for a tip that will never come! :)
shit... I thought my job was risky. At least when I'm being attacked I've been paid for the training on how to defend against it and I've already been prepped for the potential of such attack by a hefty file outlining the potential dangers of my client. Plus whether I get a fuck you or a thank you...my salary is guaranteed to be the same.
sorry about the assholes of the world.
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