Enter manager-dude

So, we have a new manager-dude at work. No, I wasn't fired and I'm still *A* manager, I'm just not *THE* manager. This actually works out well for me, in a way, because I never wanted to be: full-time, salaried, babysitting the lunch staff. So owner-man, John, found someone willing to do this. Problem was, he didn't exactly give me much warning ahead of time - he's not the best communicator, but that is a whole other story.

I must say, as one who has functioned as a manager in this restaurant for the past (almost) four years, I feel like I have a pretty good pulse on the place and I know where the weak spots are and where the strengths lie. I should also confess that I have pretty high expectations of a full-time manager (probably even higher than owner-man, John) but, in all fairness, I don't expect anything more of someone in that position than I would expect of myself, should I've been willing to take on that position full-time.

That's not unreasonable, is it?

Well, manager-dude has been with us two months exactly now and he still doesn't have all of the table numbers down (there are a total of 33 tables in the restaurant and they are numbered chronologically, not by some random whim). Manager-dude has been working on an "employee manual" for us (we never had one, just some verbal general guidelines) which will include a major crackdown in what is deemed acceptable for our personal appearance. Changes he deems necessary include: our all-black clothing must always have black stitching only and no other colors present for any reason; shirts must be long-sleeved and button-down at all times (yes, even on those 98 degrees in the shade days); no visible tattoos, no non-ear piercings (will he be conducting body cavity searches or will he contract out for that?); only naturally-occurring colors of hair allowed (mine currently has a big blue fuschia chunk in front); only two earrings in each ear and only two rings on each finger (why? just why?) and I'm sure there are several equally idiotic commands that I have successfully purged from memory.

He wants us to greet customers with MUCH MORE ENTHUSIASM and ask them if they have been to our establishment before. He has been saying disparaging things about the staff, including singling some out for special mention. According to him: we are not enthusiastic enough, we do not wash our hands frequently enough, we give "Olive Garden" style service (this coming from one who once worked as a manager at Jimmy Buffett's Margaritaville and passed up an opportunity to manage one of the local Hooters to work in our establishment) and he named three of us (yours truly included) as prima donnas.

The guy just doesn't seem to get it. Not all diners want their servers to be bubbly over-the-top enthusiastic - some prefer a more calm, professional, yet friendly, approach (my personal fave). We all have our own style in how we wait tables, interact with people and dress ourselves. Some of us are very very good at what we do and have been doing this for a very long time. We know our stuff and we have uncanny abilities to read our customers and know how to adjust our service accordingly. Us veterans, including the three of us who have been functioning as managers for almost four years, have been trying to help manager-dude to learn his job and to do it well. Sadly, much of our advice and direction goes unheeded, as girlfriend gets mucho defensive and doesn't even listen to what we say. He then runs around like a whipped puppy dog and makes negative references to himself. Dude, grow up. If any one of us wanted to sabotage his career as a restaurant manager, we could easily do so (it would be beyond easy to withhold useful information from him), but we are not going to do that...we don't need to, as he's shooting his own damn self in the foot.

I'm hoping that John will ixnay some of those ridiculous dress code suggestions. I mean, we've been allowed to exhibit some semblance of personal style in the four years that the restaurant has been open and my level of service and compentency is not dependent upon what color my hair happens to be or how many damn rings are on my fingers. Provided that I am clean, tidy and well-mannered, that should suffice as far as my appearance goes. If I wanted to go and work in a chain restaurant with stupid dress code rules, I'd do that.

Here's why I continue to work where I do:

1. tremendous schedule flexibility (which is important re: school)
2. I have much freedom in my personal appearance (John LOVES me and he honestly doesn't care how many tattoos I have or what color my hair is as long as I'm taking excellent care of our customers)
3. the peeps...well, the ones I work with, anyway (I truly dig some of the folks I've worked with for the past four years and I am treated with an enormous amount of respect by them - that feels good and you don't get that everywhere you go; I've known John for more than ten years and he's a great guy, even when he pisses me off, and would do anything for his most loyal employees)
4. For the most part, I am the boss of me (obviously, owner-man, John, is the boss of everyone, but he pretty much allows me to be on autopilot - which I LOVE (I have had jobs before in which a supervisor is always looking over my shoulder - HATE that...essentially, I CAN be trusted and so I prefer to be treated as such)