Above the Law

I was at the height of maximum busy-ness when a 40/50-something couple with a child of about seven sat up at my bar. Now, I don't claim to know what the law is everywhere else, but in Oregon, folks must be age 21 or over to sit at a bar. Sometimes bars that are attached to restaurants have a seating area with tables where minors may sit and for the sole purpose of food consumption (the law's words, not mine) and our restaurant is one of those places. However, all of my tables were full and I had three bar stools available, so they just bellied on up.

I'm sure the look on my face was priceless when I turned around to see a second-grader seated at the bar, but then I nicely told dad that I was sorry, but the young man was not permitted to sit at the bar, as per Oregon law. Dude then gestures back to the kitchen and said, "well, he said we could."

This should have been the first red flag that something was not quite right. I asked him who told him that and he said the chef had. (Insert red flag number two) Okay, this just keeps getting weirder because I know for certain that the chef knows the rules. So I nicely tell the man that
I'm sorry that he was told that and the chef must be misinformed. I let him know that I'd be happy to pour them a couple of drinks that they may carry to the lobby and consume there. Seeming to completely ignore the fact that I need that kid off the barstool -STAT- dude tells me that they just want to get a quick dinner, as they are on their way somewhere.

Okay, this hits something of a nerve***, as I have a HUGE prob with folks who come into busy restaurants at 7:30pm and want to have a QUICK dinner. That said, I told these persistant (red flag numero 3) folks that, again, I was really sorry, but I could not serve them dinner at the bar as long as the child was with them. Then, dude tells me that the servers are backed up in the restaurant, but the kitchen isn't too busy so he doesn't see why they can't get a fast dinner. Alright, despite the fact that this is red flag #4, where is he getting this information and why does he know something like this???

Clearly, this was the part of the night in which my brain was malfunctioning, as customers just don't say that sort of thing and I should have realized right then and there that something needed to click. Dude's wife then pointed to an empty table in between the bar and the restaurant and asked if they could sit there. I informed them that there was no server for that table. They asked if I could wait on them at that table and I told them that there would be no way I'd be able to give them the sort of service they deserved (which, at this point, when I say "they deserved," I'm meaning something completely different than what they are presuming I'm meaning). Plus, they clearly wanted preferential treatment (yoohoo! Bad Kitty! it's me, red flag number five!) and I didn't have much confidence that they could be taken care of as quickly as they wanted without the needs of others going unmet.

Dude looks at me and, in a disgruntled voice, says "fine, we'll just go somewhere else then."

Okay by me. One less thing for me to worry about. Or so I thought. I go to chef and try to confirm that he does, indeed, understand the law regarding minors at the bar. He snaps at me and tells me he knows. Clearly, he's fucking busy, despite the kitchen forecast I'd received from rude-dad-at-bar.

Is there a full moon tonight?

Jump forward three hours to owner-man John returning from a catering gig and me asking him a favor. Owner-man John says yes to the favor, but under one condition: that from this point forward I recognize the Butts (not their real name. really, this time) and make sure they get taken care of when they come into the restaurant.

huhhhhhhh?

Owner-man John asks me if I know what they look like. Yeah, I tell him, with the Angelina Jolie lips on the wife, I'm pretty sure I'd recognize them even though I haven't seen them in a really long time. Owner-man John then informs me that it hasn't been that long, as they were sitting at my bar earlier this evening. WTF??? They called owner-man John on his mother-fucking cell phone and ratted me out for not kissing their rude MoFo asses. I now officially hate them even more.

Oh shit.

"Crap," I tell him, "I totally didn't recognize them. They didn't have their daughter with them and I didn't make the connection at all."

"Not even the lips?" owner-man John asks.

"You know, I wasn't even really looking at her. He was the one talking to me and I was looking back at him when I was talking to him. And, besides, okay it was the Butts, but they still can't sit at the bar with the kid, right?"

"Of course, I didn't expect you to let them stay at the bar, but you should have recognized them and told him that you'd try and find a table in the dining room for him."

"But John, he just came from the host stand where they were unable to accommodate him! Am I supposed to override the host and overload one of our servers?"

"In the future, I just want you to find a way to take care of them, even if it means that it takes several people doing different things for them. If I'd been here tonight, they would have been taken care of."

"Yeah, and YOU would have been the one waiting on them," I reminded owner-man John. "You know he's a total asshole," I added.

"Oh, he's a rude fuck, but he's also one of my best catering clients."

"I know. Sorry. I just treated them like I would anyone else in that situation and I should have recognized them. I'm sorry."

At this point, Ginny, who is our pastry chef, chimed in, "I can't believe he doesn't know that he can't sit at the bar with a 7 year-old kid!"

"He doesn't care," owner-man John told her.

This is true. This MoFo, Dr. Butt, is some sort of surgeon and, several years ago, he was at the airport and parked his Mercedes in the zone that is for the immediate loading and unloading of passengers only. Well, he returns to his car to find a parking enforcement officer writing him a ticket, which he refused to accept. Parking enforcement officer tries to get into power struggle with Dr. Butt, who, even then, was under the impression that the law does not apply to him. Long story short, Dr. Butt tells parking enforcement lady that he can "Bye & selll peeple likke ewe." Dr. Butt gets into his car, while parking enforcment lady stands in front of the car trying to bar his escape and force him to accept his citation, and Dr. Butt freakin' runs over parking enforcement lady. Parking enforcement lady sues for a million bucks, wins, and is no longer a parking enforcement lady. Meanwhile, million dollar lost lawsuit doesn't even put a dent in Dr. Butt's holdings and, clearly, he learns nothing from the experience.

Parking enforcement lady should have sued for eleventy gazillion million dollars.

***

1. Food can only cook so fast.
2. What about all the orders who have been put in ahead of yours? Should those folks be expected to wait even longer because you can't manage your time well? And, if so, why do you deserve to have your order bumped up ahead of everyone else's? (trust me, folks in restaurants look around and they know who got there first and they get disgruntled if someone who came in after them gets their food first)
3. Perhaps you do actually manage your time well and this was a fluke...there was an accident on the freeway or whatever. Still, if you only have time for fast food or a deli sandwich, then GET THAT. Or go somewhere that isn't busy. When you go into a busy restaurant needing to get served quickly and get out of there in a less-than-reasonable amount of time (30 minutes or less), it's not fair to the server or the kitchen, but -most of all- it's not fair to the other customers. Furthermore, you might just be screwing yourself over if you're forcing the restaurant into a situation where they will need to take shortcuts in order to adequately accommodate you.
4. If you do, despite all of the above, go into a busy restaurant with only a minimal time to be out of there well-fed and you were accommodated, frakkin' hook that server up with a good tip, because they probably bumped your needs ahead of others and they don't have to do that, but they wanted to please you. A good tip is a lovely way to say thank you.